Change, refund & ReturN policy

What happens if a student wants to transfer to a different course date, or wants to cancel and receive a refund? 

  • For classes that are 1-4 days long, participants can cancel & apply for a full refund or transfer to a different course date at no cost if ProSafe is notified in person, by phone or by email 3 business days prior to course start date (email: info@prosafefirstaid.ca). 

  • For classes that are 5-10 days long, participants can cancel & apply for a full refund or transfer to a different course date at no cost if ProSafe is notified in person, by phone or by email 5 business days prior to course start date (email: info@prosafefirstaid.ca).

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What happens if a student does not notify ProSafe within the allotted time frame for course cancellation or transfer of date?

  • A student is not eligible for a refund and is liable for the entire fee, but can still transfer to a different course date if it is done before the start of the course (please note that a 50% non-refundable administration fee will be charged). Course transfers can be done one time only.

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What happens when a student is late to class?

  • Due to Certification requirements, participants who are late may be ineligible to join the class due to the amount of time and content missed. 

  • Late participants are ineligible for a refund and liable for the entire fee.

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What happens if a student does not show up on the course date (No-Show)? 

  • Students are a No-show if they register into a spot on a training date and do not notify ProSafe nor attend the course. No-shows are not eligible for a refund, and are liable for the entire fee. Course transfers are not permitted for no-shows, but if they would like to register into another course, they will be required to pay the full amount. 

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What happens if a student is sick and cannot attend a course?

  • If a student cannot attend a course due to illness, a doctor’s note will be required in order to permit a transfer of course date.  ProSafe must be notified before the start of the course in order for them to be transferable.

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What happens if ProSafe cancels a course? 

  • ProSafe reserves the right to cancel a course due to low enrollment or an unforeseen instructor emergency. A minimum number of students is required to run a course and on the rare occasion when a course is cancelled due to low enrollment, participants will be offered the opportunity to reschedule to a different course date at no charge, or a full refund.