FAQ

General Info

Why are the course times so strict?


Many of our courses have time & content information requirements set out by regulatory organizations such as WorkSafeBC eg. Occupational First Aid Level 1 is 7 hours, Occupational First Aid Level 2 is 36 hours etc... these mandates must be met in order to fulfill certification requirements.




What happens if Prosafe cancels a course?


ProSafe reserves the right to cancel a course due to low enrollment or an unforeseen instructor emergency. A minimum number of students is required to run a course, & on the rare occasion when a course is cancelled due to low enrollment, participants will be offered the opportunity to reschedule to a different course date at no charge, or a full refund.




Lost Certificates


  • Occupational First Aid certificates: ProSafe can replace a lost certificate for a fee of $20.00 plus GST with valid identification.
  • Health & Safety course certificates: ProSafe can replace a lost certificate for a fee of $20.00 plus GST with valid identification.
  • TCP/Flagging: Please contact BC Construction Safety Alliance (BCCSA) to arrange & pay for a replacement card.
  • FoodSafe Level 1: Please contact Fraser Health to arrange & pay for a replacement card.
  • Canadian Red Cross: Please contact Canadian Red Cross to arrange for a replacement card.
  • SuperHost ®: Please contact Go2HR to arrange for a replacement card.




Are courses available in different languages?


These PROSAFE COURSES are available in ENGLISH OR PUNJABI:

  • Occupational First Aid Level 1
  • FoodSafe Level 1
  • Fall Protection
  • WHMIS
Even though our FOODSAFE LEVEL 1 course is taught in ENGLISH OR PUNJABI, we can offer:
  • STUDENT BOOKS ONLY in: English, French, Punjabi, Korean, Arabic, English & Chinese.
  • WRITTEN EXAMS ONLY in: English, French, Punjabi, Farsi, Spanish, Japanese, Tagalog, Korean, Arabic & Chinese -Please let ProSafe know if you require a student book &/or written exam in a different language prior to class start date, so that materials can be ordered in time for your course.




Can people Recertify for a course, or does that whole course need to be taken again once a certificate has expired?


  • For Red Cross, the only courses available for recertification (compressed course times) are: CPR Level C, Emergency First Aid, Standard First Aid, and Basic Life Support

  • For OFA, the only courses available for recertification are: Occupational First Aid Level 2 and Occupational First Aid Level 3. To renew, a candidate may challenge the exam by completing the final 14 hours of the appropriate course. Candidates must have a valid, non-expired OFA certificate at the desired level, and a valid CPR-A (or higher) certificate from an approved agency within the previous 6 months.

  • For Courses such as FoodSafe Level 1 & Occupational First Aid Level 1 you must take the whole course again when certification has expired.




Does ProSafe offer private training classes, or training at off-site locations?


Yes, please call the office to book your private training course. We can arrange the course at our ProSafe location, or at your chosen location. ProSafe requires a minimum number of students, and for some courses, requires a minimum room size.




What are ProSafe expectations of participants?


  • Participants should be 15 minutes early to class in order to fill out required paperwork.
  • Participants should show respect for the course instructor and other students in the class & refrain from using offensive & derogatory language.
  • Students are expected to participate in class activities, practical scenarios and discussions.
  • Students should wear clean, comfortable clothing, & be aware of personal hygiene (eg. wash hands, use antiperspirant etc..) as they will be working in close contact with other participants.
  • During first aid courses, participants must have the physical ability to perform the required learning tasks. These courses can be physically demanding, require prolonged kneeling, working in stooped positions, & rolling patients into various positions on the floor. These physical demands can become rigorous.
  • Certification for first aid courses requires full participation and course attendance.
  • For 5-10 day courses, students are expected to complete required homework & to practice scenarios each night at home.




Is there an examination?


  • Yes, each course has a written exam, and for some courses, there is both a written and practical portion of the exam.
  • In courses with both a written and practical component, participants must pass both in order to achieve certification.





School Info

ProSafe Locations


ProSafe Surrey
#212-12639 80th Avenue, Surrey BC
Located in Royal Plaza
On the second floor above A&A Doors & Mouldings
Prosafe Abbotsford #202 - 31838 South Fraser Way, Abbotsford, BC , V2T 1V3 in the same complex as Gian's Sweetshop




Parking


ProSafe Surrey Please park on stall numbers marked 211 or 212. If these are taken, there is plenty of free parking available on either side of the road. Those cars parked in undesignated stalls will be towed at owner’s expense ProSafe Abbotsford Lots of free parking available.





First Aid Questions

What First Aid Course should I take?


The first thing to determine is what reasons are you taking the course for? Is it for work or for personal reasons? Also, do you need to cover first aid skills for infants & children or only for adults? If this is for work, or for a potential job opportunity, please check with the employer or ad for the specific type of first aid course required. This will help to determine whether you should register in a WorkSafeBC Occupational First Aid course or into a Canadian Red Cross First Aid course.




What is the difference between Occupational First Aid Level 1 and Emergency First Aid?


Occupational First Aid Level 1: This is a WorkSafeBC course and includes CPR Level A/AED to help adult co-workers & employees. In B.C., designated workplace first aid attendants must have a certificate that’s recognized by WorkSafeBC. This program is designed to focus on workplace accidents so only training to help adults is required. Emergency First Aid:
This is a Red Cross course and includes CPR Level C/AED, and is required by many workplaces and organizations where the focus is on first aid skills that help adults, children & infants.




What is a First Aid Attendant?


First Aid Attendants must be at least 16 years old, have successfully completed a first aid training course or first aid examination developed or approved by WorkSafeBC, and have a valid first aid certificate. Responsibilities include:

  • Promptly providing injured workers with a level of care within the scope of each attendant’s training;
  • Objectively recording reported signs & symptoms of injuries &/or exposures;
  • Referring injured workers to medical treatment if injuries are serious or beyond the scope of an attendant’s training;
  • Being physically & mentally capable of safely & effectively performing all related duties.




How can people register for a course?


To Register, we need your First Name, Last Name, Email address, Phone number & Payment. People can register by phone, in person, or online. Payment Methods:

  • By phone: Visa or Mastercard
  • In person: Visa, Mastercard, Debit card or Cash
  • Online: Visa, Mastercard, Debit card, Paypal or Stripe




When do students pay for the course?


Registration and payment must be made before the course start date, otherwise a seat cannot be guaranteed.




What are the Admission Requirements for Occupational First Aid Courses?


Most first aid courses have no pre-requisites. However, the first aid is a physically demanding course. Candidates for OFA Level 2 and 3 must complete a Statement of Fitness before beginning the program.”




For Occupational First Aid Level 2 or 3, what happens if a student is unsuccessful in an exam or does not feel ready to take the exam?


  • If a participant completes a Full OFA2 or OFA3 course and is unsuccessful at the exam, he/she can pay a re-examination fee & return for training during any of the days at the next available course, then re-take the exam with that group. Re-testing must be complete within 30 days of the first attempt.
  • If a participant completes a Full OFA2 or OFA3 course and does not feel ready to take the exam, he/she can return for training during any of the days at the next available course (at no extra charge), then take the exam with that group.




Can a participant who was unsuccessful with an OFA2 or OFA3 exam at a different agency, take an exam with ProSafe?


Yes, after paying an examination fee, the participant can participate any days during the next available training course, and re-take the exam with that group. Valid identification, and information regarding the previous exam attempt(s) at other agencies will be requested. Candidates are only permitted 2 attempts total. If still unsuccessful, candidates must take the entire program over again




What are the Occupational First Aid Candidate Identification Requirement?


When participating in an OFA course, valid identification is required and must be shown to the instructor or examiner.

Acceptable photographic identification:

  • Valid Canadian or U.S. Driver’s License

  • Valid passport

  • Valid BC student identification card issued for the current school year

  • Employee picture identification card

  • Native status picture identification card

  • BC photo identification (digital) issued November 1996 or later

  • Other Canadian Government Issued Photo I.D.

If a candidate cannot produce appropriate identification, compliance may be achieved if they produce one of the following:
  • A letter from the candidate’s employer typed on the firm’s letterhead & signed by an official of the company. The official’s name will be printed next to or under the signature and will include their contact information & their position within the company. This letter must state that the employee is who he or she claims to be, or
  • A letter from the sponsoring agency (if the candidate is unemployed), typed on the agency’s letterhead & signed by an official of the agency. The official’s name will be printed next to or under the signature & will include their contact information & their position within the agency. This letter must state that the candidate is who he or she claims to be.
If a candidate does not possess valid photographic identification as listed, they must present one primary AND two secondary pieces of identification.
  • Primary Identification: -Birth Certificate -Canadian citizenship ID -Canadian record of landing -Canadian student visa -Canadian work visa -Returning resident permit
  • Secondary Identification: -Naturalization certificate -Marriage certificate -Change of name certificate -Parole Certificate -Correctional service conditional release card -Valid credit card (if name is on card) -Bank card (if name is on card) -Vehicle registration -Social insurance card -BC care card -Occupational First Aid certificate or equivalent.




What are some of the NEW CHANGES to Occupational First Aid as of JULY 1, 2018?


First aid attendants are a lifeline for those who become injured or ill in the workplace. WorkSafeBC regularly reviews the occupational first aid training program to ensure that it is keeping up with best practices. In order to cover a broader spectrum of medical issues, and align treatment protocols with Canadian and international best practices, occupational first aid training requirements are changing on JULY 1, 2018. Here’s what you need to know:

  • Current certification remains valid until the expiry date on the certificate;
  • There will no longer be an extra exam day for OFA Level 2 or OFA Level 3. The written & practical exams will be conducted within the Level 2 five day program, and within the Level 3 ten day program;
  • In OFA Level 2 or 3, if a participant is unsuccessful with the written or practical exam, they are allowed to do a second attempt after at least 24 hours. Candidates must complete their second attempt within 30 days;
  • If a participant fails any part of the written, oral, or practical examination, he/she must redo only the failed portion of the examination again in its entirety (written, oral, AND/OR practical);
  • There will only be 12 participants permitted per class in the new OFA Level 2 and OFA Level 3 program. OFA Level 1 will still permit a maximum of 18 participants per class;
  • Effective July 1, 2018 all candidates that have completed the training requirements of the (Legacy program) OFA Level 2 or OFA Level 3 course, and are not successful, or have not taken the exam yet, have until August 3, 2018 to complete the Legacy program examination;
  • Students that have lost a certificate in the Legacy (old) program after July 1, 2018, must be issued a Legacy replacement certificate with the same expiry date as the original certificate;
  • The new certificates, which have a different look, will be issued beginning July 1, 2018, for those who are renewing or taking training for the first time, new certificates will be valid for 3 years;
  • First aid attendants have the option of taking supplementary training to upgrade their skills; however, they will only receive a new certificate if they complete the new training program in its entirety;
  • As part of the process, the Occupational Health and Safety Guidelines are also being reviewed and updated. More information about this will be provided in the coming months. For more information on the changes, see New first aid training requirements on the WorkSafeBC website.





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Established in 1999, ProSafe First Aid is a leading employment training agency in BC, Canada with a focus on First Aid and Workplace Safety programs. 

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